1 . How long does the trade-in process take?
The trade-in process takes a few days. We'll wait to receive your current headband before sending you your promotional code. For more information about the entire trade-in process, please read: How it works.
2 . Can I buy a Dreem 2 before sending back my current Dreem headband?
Yes you can, but we're unable to reimburse you post-purchase. Your promotional code can be used on Dreem.com to buy an accessory or a 2nd headband.
3 . Can several codes be combined if I send back multiple headbands at once?
If you send back several headbands, you'll receive several promotional codes. These promotional codes cannot be combined.
4 . Which devices are eligible for trade in under the Dreem GiveBack program?
The only eligible device is your current Dreem headband.
5 . Can I cancel my trade-in request?
You can send us an email to firstname.lastname@example.org at any time to cancel your trade-in request. If we have already sent your Dreem 2 headband, you can send it back to us at the address provided.
6 . How do I find my headband's serial number?
You'll find the serial number by detaching the grey velcro fabric on the hard top arch of your headband. You'll see a small white label with a barcode on it. The serial number (S/N) is 13 digits long.
7 . What happens to my data once I send my headband back?
Your data is stored in your mobile app. Nothing is stored on the headband, which gradually overwrites data from one night to the next, once it's been transferred to the app.
8 . I sent my headband back but I didn't receive a promotional code. What should I do?
Please let us know by sending an email to email@example.com and we'll quickly be back in touch with your promotional code.
9 . Do I need to reset my headband?
You can plug your headband in to update it if you wish. But you don't need to reset it.
10 . Do I need to provide proof of purchase when I send back my headband?
You don't need to send proof of purchase or any other document. Just the headband!
11 . How long does the Dreem GiveBack program last?
The Dreem GiveBack program finishes on December 31th 2019.
12 . What happens to my personal data when I send back my headband?
No personal data is stored on the headband.
13 . In which countries is Dreem GiveBack available?
For the moment, Dreem GiveBack is only available in Europe.
14 . Will Dreem cover the shipping costs when I send back my current headband?
Yes, Dreem covers the shipping costs when you send back your current headband. Before sending your headband, you'll receive an email with a return slip to print out and stick onto your package.